Public Tech Support Guides
Resolution steps for when the user gets an error related to a default email setup when installing Vitals
Symptom: Error message shows up saying “The COM port could not be created. Please check your settings and try again.” After selecting a COM port and then c...
Fri, 17 Jul, 2020 at 1:35 PM
Symptom: After entering passcode 1234 for WACHS MACHINE and clicking Next, the controller cannot connect a shows an error message that says “The connection...
Fri, 17 Jul, 2020 at 1:34 PM
Symptom: Message shows up on the HC-100 controller saying that no Bluetooth hardware was found on the device, and therefore the Bluetooth does not turn ON....
Fri, 17 Jul, 2020 at 1:53 PM
Symptom: The HC-100 screen will dim after a few minutes of no user activity and will not turn back ON after pressing the buttons on the controller. Keypad...
Fri, 17 Jul, 2020 at 1:53 PM
Symptom: When trying to pair the Recon controller with the ERV/TM7 via Bluetooth, it does not detect any Bluetooth devices (WACHS MACHINE) after it has fin...
Fri, 17 Jul, 2020 at 1:53 PM
Symptom: Remote Network error shows up after connecting the HC-100 to computer using the micro sync cable and computer does not recognize the device. Reboot...
Fri, 17 Jul, 2020 at 1:39 PM
If you are blowing fuses this work instruction will walk you through an electrical test procedure that will determine if one of the following is true: A. T...
Wed, 12 Aug, 2020 at 11:16 AM
Pairing HC-100 to Bluetooth 1. Go to settings 2. Go to connections 3. Go to Bluetooth 4. Click on add new device 5. Click on whi...
Wed, 30 Sep, 2020 at 6:19 AM
How to perform a hard reset on your HC-100 1. Hold the power button down until Set Factory Defaults screen comes on. 2. Swipe the top bar over to...
Thu, 8 Oct, 2020 at 1:46 PM
Loose connection on handle trigger. 1. Remove the two screws holding the cover in place on the backside of the trigger. Once screws are out push on the...
Mon, 21 Sep, 2020 at 1:15 PM