Public Tech Support Guides
Resolution steps for when the user gets an error related to a default email setup when installing Vitals
Symptom: Error message shows up saying “The COM port could not be created. Please check your settings and try again.” After selecting a COM port and then c...
Fri, 17 Jul, 2020 at 1:35 PM
Symptom: After entering passcode 1234 for WACHS MACHINE and clicking Next, the controller cannot connect a shows an error message that says “The connection...
Fri, 17 Jul, 2020 at 1:34 PM
Symptom: Message shows up on the HC-100 controller saying that no Bluetooth hardware was found on the device, and therefore the Bluetooth does not turn ON....
Fri, 17 Jul, 2020 at 1:53 PM
Symptom: The HC-100 screen will dim after a few minutes of no user activity and will not turn back ON after pressing the buttons on the controller. Keypad...
Fri, 17 Jul, 2020 at 1:53 PM
Symptom: When trying to pair the Recon controller with the ERV/TM7 via Bluetooth, it does not detect any Bluetooth devices (WACHS MACHINE) after it has fin...
Fri, 17 Jul, 2020 at 1:53 PM
Symptom: Remote Network error shows up after connecting the HC-100 to computer using the micro sync cable and computer does not recognize the device. Reboot...
Fri, 17 Jul, 2020 at 1:39 PM
If you are blowing fuses this work instruction will walk you through an electrical test procedure that will determine if one of the following is true: A. T...
Wed, 12 Aug, 2020 at 11:16 AM
Sometimes user will see “No COM ports are available for Bluetooth pairing” because COM ports were not released when previous Bluetooth pairings were deleted...
Thu, 13 Aug, 2020 at 10:55 AM
Symptom: After doing a data transfer, it says data transfer complete, but upon clicking browse activities, some or all of the activities transferred are not...
Thu, 13 Aug, 2020 at 12:08 PM
You can add fields by going to Settings--> Database Setup--> Customize Data Fields in Vitals Desktop. Then do a Data Transfer to update the new field...
Thu, 13 Aug, 2020 at 10:40 AM