Public Tech Support Guides

Resolution steps for when the user gets an error related to a default email setup when installing Vitals

Bluetooth: COM port could not be created
Symptom:  Error message shows up saying “The COM port could not be created. Please check your settings and try again.” After selecting a COM port and then c...
Fri, 17 Jul, 2020 at 1:35 PM
Bluetooth: Connection failed or incorrect passcode
Symptom:  After entering passcode 1234 for WACHS MACHINE and clicking Next, the controller cannot connect a shows an error message that says “The connection...
Fri, 17 Jul, 2020 at 1:34 PM
Bluetooth: Hardware not found on HC-100 controller
Symptom:  Message shows up on the HC-100 controller saying that no Bluetooth hardware was found on the device, and therefore the Bluetooth does not turn ON....
Fri, 17 Jul, 2020 at 1:53 PM
Bluetooth: HC-100 screen dims / HC-100 power issues
Symptom: The HC-100 screen will dim after a few minutes of no user activity and will not turn back ON after pressing the buttons on the controller. Keypad...
Fri, 17 Jul, 2020 at 1:53 PM
Bluetooth: Module not seen or discovered by Recon controller
Symptom:  When trying to pair the Recon controller with the ERV/TM7 via Bluetooth, it does not detect any Bluetooth devices (WACHS MACHINE) after it has fin...
Fri, 17 Jul, 2020 at 1:53 PM
Bluetooth: Remote network error
Symptom: Remote Network error shows up after connecting the HC-100 to computer using the micro sync cable and computer does not recognize the device. Reboot...
Fri, 17 Jul, 2020 at 1:39 PM
ERV: Blowing ERV Brake Fuses - Troubleshooting Amperage Test Procedure
If you are blowing fuses this work instruction will walk you through an electrical test procedure that will determine if one of the following is true: A. T...
Wed, 12 Aug, 2020 at 11:16 AM
HC-100 Bluetooth Pairing
Pairing HC-100 to Bluetooth 1. Go to settings 2. Go to connections 3. Go to Bluetooth 4. Click on add new device 5. Click on whi...
Wed, 30 Sep, 2020 at 6:19 AM
HC-100 Hard Reset to Repair Bluetooth COM port Pairing Issues
How to perform a hard reset on your HC-100 1. Hold the power button down until Set Factory Defaults screen comes on.  2. Swipe the top bar over to...
Thu, 8 Oct, 2020 at 1:46 PM
OM180SW: Documentation Quick-Start
1. Add Documentation Fields Go to System Settings > Program Settings Check that “Documentation” switch is set to “On” (1) Select the “Documentation” b...
Thu, 4 Mar, 2021 at 12:51 PM