Public Tech Support Guides

Resolution steps for when the user gets an error related to a default email setup when installing Vitals

Bluetooth: COM port could not be created
Symptom:  Error message shows up saying “The COM port could not be created. Please check your settings and try again.” After selecting a COM port and then c...
Fri, 17 Jul, 2020 at 1:35 PM
Bluetooth: Connection failed or incorrect passcode
Symptom:  After entering passcode 1234 for WACHS MACHINE and clicking Next, the controller cannot connect a shows an error message that says “The connection...
Fri, 17 Jul, 2020 at 1:34 PM
Bluetooth: Hardware not found on HC-100 controller
Symptom:  Message shows up on the HC-100 controller saying that no Bluetooth hardware was found on the device, and therefore the Bluetooth does not turn ON....
Fri, 17 Jul, 2020 at 1:53 PM
Bluetooth: HC-100 screen dims / HC-100 power issues
Symptom: The HC-100 screen will dim after a few minutes of no user activity and will not turn back ON after pressing the buttons on the controller. Keypad...
Fri, 17 Jul, 2020 at 1:53 PM
Bluetooth: Module not seen or discovered by Recon controller
Symptom:  When trying to pair the Recon controller with the ERV/TM7 via Bluetooth, it does not detect any Bluetooth devices (WACHS MACHINE) after it has fin...
Fri, 17 Jul, 2020 at 1:53 PM
Bluetooth: Remote network error
Symptom: Remote Network error shows up after connecting the HC-100 to computer using the micro sync cable and computer does not recognize the device. Reboot...
Fri, 17 Jul, 2020 at 1:39 PM
ERV: Blowing ERV Brake Fuses - Troubleshooting Amperage Test Procedure
If you are blowing fuses this work instruction will walk you through an electrical test procedure that will determine if one of the following is true: A. T...
Wed, 12 Aug, 2020 at 11:16 AM
HC-100: Bluetooth Port Clean App for HC-100 (No COM Ports for Blutooth pairing)
Sometimes user will see “No COM ports are available for Bluetooth pairing” because COM ports were not released when previous Bluetooth pairings were deleted...
Thu, 13 Aug, 2020 at 10:55 AM
Vitals: Activities not saving/transferring to database
Symptom: After doing a data transfer, it says data transfer complete, but upon clicking browse activities, some or all of the activities transferred are not...
Thu, 13 Aug, 2020 at 12:08 PM
Vitals: Adding data fields to Vitals Mobile
You can add fields by going to Settings--> Database Setup--> Customize Data Fields in Vitals Desktop.  Then do a Data Transfer to update the new field...
Thu, 13 Aug, 2020 at 10:40 AM