Public Tech Support Guides
Resolution steps for when the user gets an error related to a default email setup when installing Vitals
You can add fields by going to Settings--> Database Setup--> Customize Data Fields in Vitals Desktop. Then do a Data Transfer to update the new field...
Thu, 13 Aug, 2020 at 10:40 AM
Symptom: activities saved in silver box or yellow box not transferring to database. Performs data transfer and towards the end it says Data Transfer Complet...
Thu, 13 Aug, 2020 at 12:07 PM
Symptom: Database mismatch message after performing a Data Transfer. Possible Causes / Resolutions: Directory related: This message seems to ap...
Thu, 13 Aug, 2020 at 12:23 PM
When the user installs Vitals, (Example was when the user installed Vitals 3.6.3), and then it asks for default email client(Microsoft Office Outlook) when ...
Thu, 13 Aug, 2020 at 10:52 AM
Symptom: Vitals crashes/closes after clicking IMPORT. Possible Causes: Saved activity related: Corrupted saved activity in handheld controller Check a...
Thu, 13 Aug, 2020 at 11:58 AM
Symptom: After connecting Recon to computer it appears it’s installing the drivers but it fails. Computer does not recognize Recon. Possible Causes: Wi...
Thu, 13 Aug, 2020 at 12:00 PM
Symptom: “Error validating database” appears after trying to open a database in Vitals Desktop. Possible Causes / Resolutions: Database table was ...
Thu, 13 Aug, 2020 at 12:20 PM
Symptom: Runtime errors while using or installing Vitals Desktop. Possible Causes / Resolutions: 1. User account related: a. Not enough privileges...
Thu, 13 Aug, 2020 at 11:46 AM
Symptom: When trying to do a Data Transfer it shows a MSCOMM32 error message. Possible Causes: PC OS related: Missing or corrupt files on their System...
Thu, 13 Aug, 2020 at 11:58 AM
Symptom: Recon not being recognized by computer when connecting with USB cable. Windows Mobile Device Center should pop up when Recon is connected to com...
Thu, 13 Aug, 2020 at 12:07 PM