Public Tech Support Guides
Resolution steps for when the user gets an error related to a default email setup when installing Vitals
You can edit the Size field to include more valve sizes via Vitals Desktop. Once it is updated in Vitals Desktop, you will have to do a FlashTransfer or Dat...
Mon, 10 Jul, 2023 at 11:05 AM
Symptom: After doing a data transfer, it says data transfer complete, but upon clicking browse activities, some or all of the activities transferred are not...
Thu, 13 Aug, 2020 at 12:08 PM
You can add fields by going to Settings--> Database Setup--> Customize Data Fields in Vitals Desktop. Then do a Data Transfer to update the new field...
Thu, 13 Aug, 2020 at 10:40 AM
Symptom: activities saved in silver box or yellow box not transferring to database. Performs data transfer and towards the end it says Data Transfer Complet...
Thu, 13 Aug, 2020 at 12:07 PM
Symptom: Database mismatch message after performing a Data Transfer. Possible Causes / Resolutions: Directory related: This message seems to ap...
Thu, 13 Aug, 2020 at 12:23 PM
When the user installs Vitals, (Example was when the user installed Vitals 3.6.3), and then it asks for default email client(Microsoft Office Outlook) when ...
Thu, 13 Aug, 2020 at 10:52 AM
Symptom: Vitals crashes/closes after clicking IMPORT. Possible Causes: Saved activity related: Corrupted saved activity in handheld controller Check a...
Thu, 13 Aug, 2020 at 11:58 AM
Symptom: After connecting Recon to computer it appears it’s installing the drivers but it fails. Computer does not recognize Recon. Possible Causes: Wi...
Thu, 13 Aug, 2020 at 12:00 PM
Symptom: “Error validating database” appears after trying to open a database in Vitals Desktop. Possible Causes / Resolutions: Database table was ...
Thu, 13 Aug, 2020 at 12:20 PM
Symptom: Runtime errors while using or installing Vitals Desktop. Possible Causes / Resolutions: 1. User account related: a. Not enough privileges...
Thu, 13 Aug, 2020 at 11:46 AM