Public Tech Support Guides

Resolution steps for when the user gets an error related to a default email setup when installing Vitals

Vitals: MSCOMM32 error message during Data Transfer
Symptom: When trying to do a Data Transfer it shows a MSCOMM32 error message.  Possible Causes:  PC OS related: Missing or corrupt files on their System...
Thu, 13 Aug, 2020 at 11:58 AM
Vitals: Recon not recognized by computer
Symptom:  Recon not being recognized by computer when connecting with USB cable.  Windows Mobile Device Center should pop up when Recon is connected to com...
Thu, 13 Aug, 2020 at 12:07 PM
Vitals: Runtime Error 3201 - Cannot add or change a record
Symptom: - You cannot add or change a record because a related record is required in "Valves" table - Runtime error shows up clicking IMPORT in ...
Fri, 17 Jul, 2020 at 1:53 PM
Vitals: Runtime Error 53 - File Not Found: rapi.dll
Symptom: Runtime error shows up after doing a data transfer.  Possible Causes / Resolutions:  1. Windows Mobile Device Center related:      a. WMDC is no...
Thu, 13 Aug, 2020 at 11:47 AM
Vitals: Runtime Error 75 - Path or File Access Error
Symptom: Runtime error shows up after trying to launch Vitals Desktop Possible Causes:  Not enough administrator privileges in the user account User nee...
Thu, 13 Aug, 2020 at 11:56 AM
VMT: Locked Up Blower Repair Guide
          1. Remove silencer      A: On some older models you may have to remove air filter housing.     B: Place prybar as shown in picture for lever...
Tue, 1 Sep, 2020 at 1:54 PM
Wachs Controller App (infraMap or Unity)- BT Pairing
Follow instructions on attached PDF for pairing machine to Windows 10 device running the Wachs Controller App.
Tue, 12 Nov, 2024 at 12:51 PM
WMDC: Windows Mobile Device Center Fix for Windows 10 and newer computers
Windows Mobile Device Center in Windows 10 Microsoft Windows Mobile Device Center (WMDC), formerly ActiveSync, will no longer function by default in the Mi...
Thu, 13 Aug, 2020 at 10:52 AM