Public Tech Support Guides

Resolution steps for when the user gets an error related to a default email setup when installing Vitals

Vitals: Default email error when installing WMDC
When the user installs Vitals, (Example was when the user installed Vitals 3.6.3), and then it asks for default email client(Microsoft Office Outlook) when ...
Thu, 13 Aug, 2020 at 10:52 AM
Vitals: Desktop crashes after clicking IMPORT in the Data Import window
Symptom: Vitals crashes/closes after clicking IMPORT. Possible Causes:  Saved activity related: Corrupted saved activity in handheld controller Check a...
Thu, 13 Aug, 2020 at 11:58 AM
Vitals: Drivers did not installed when connecting Recon
Symptom: After connecting Recon to computer it appears it’s installing the drivers but it fails. Computer does not recognize Recon.  Possible Causes:  Wi...
Thu, 13 Aug, 2020 at 12:00 PM
Vitals: Error validating database
Symptom: “Error validating database” appears after trying to open a database in Vitals Desktop.  Possible Causes / Resolutions: Database table was ...
Thu, 13 Aug, 2020 at 12:20 PM
Vitals: General Runtime Errors
Symptom: Runtime errors while using or installing Vitals Desktop.  Possible Causes / Resolutions:  1. User account related:      a. Not enough privileges...
Thu, 13 Aug, 2020 at 11:46 AM
Vitals: HC-100 Not Recognizable by WMDC or failing to install drivers
Symptom: After connecting HC-100 to computer it appears it’s installing the drivers but it fails. Or does not attempt to install drivers and computer does n...
Thu, 13 Aug, 2020 at 10:39 AM
Vitals: HC-100 not recognized by WMDC or failing to install drivers.
Symptom: After connecting HC-100 to computer it appears it’s installing the drivers but it fails. Or does not attempt to install drivers and computer does n...
Thu, 13 Aug, 2020 at 12:01 PM
Vitals: MSCOMM32 error message during Data Transfer
Symptom: When trying to do a Data Transfer it shows a MSCOMM32 error message.  Possible Causes:  PC OS related: Missing or corrupt files on their System...
Thu, 13 Aug, 2020 at 11:58 AM
Vitals: Recon not recognized by computer
Symptom:  Recon not being recognized by computer when connecting with USB cable.  Windows Mobile Device Center should pop up when Recon is connected to com...
Thu, 13 Aug, 2020 at 12:07 PM
Vitals: Runtime Error 3201 - Cannot add or change a record
Symptom: - You cannot add or change a record because a related record is required in "Valves" table - Runtime error shows up clicking IMPORT in ...
Fri, 17 Jul, 2020 at 1:53 PM